Saturday, February 24, 2024

Celebrating the 2024 CX Buyer Hero Award Winners 

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The time of yr, when Cisco consumers and companions converge for per week at Cisco Are living, has come once more! This may be a time for Cisco Buyer Enjoy (CX) to have fun the successes of our consumers publicly with the Cisco CX Buyer Hero Awards. I’m at all times excited to acknowledge our CX Buyer Hero Award winners, and much more so when our consumers’ achievements turn into an increasing number of spectacular each and every yr, all whilst construction a greater long term with lend a hand from the Cisco Buyer Enjoy (CX) workforce.

The day gone by, we introduced our Cisco CX Buyer Hero Awards to seven remarkable EMEA consumers who demonstrated excellence in a particular class. Those consumers had been decided on from a big pool of nominations throughout more than one industries.

Now let’s divulge the winners!

CX Buyer Hero of the 12 months: Saudi Telecom

The CX Buyer Hero of the 12 months is the highest award, for the client who has completed probably the most spectacular results via collaboration with Cisco CX. Saudi Telecom (stc) is a number one provider supplier within the EMEA area, with a world presence in 34 nations serving greater than 20 million consumers. The corporate was once a few of the first within the area to release 5G networks and was once regarded as one of the most quickest in deploying 5G networks globally. As a part of their electronic transformation technique, stc partnered with Cisco to beef up their present transformational tasks and co-develop new industry-leading tasks. Operating in combination, stc and Cisco CX have larger agility, digitized, stepped forward finish buyer revel in, and reinforced cybersecurity danger features. stc innovation continues to set the bar for lots of different provider suppliers.

Please sign up for us in congratulating stc!

Virtual Transformation Trailblazer: HSBC

The Virtual Transformation award highlights a buyer that has completed spectacular results with electronic transformation via a partnership with Cisco CX. HSBC is likely one of the global’s biggest banking and monetary products and services organisations, with workplaces in 62 nations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 era technique – to ship digital-first banking for its consumers throughout its international community. Our hero Petek Ergul, Managing Director, World Head of CTO Carrier Control at HSBC, has partnered with Cisco on a 2-year agile transformation program which is riding automation around the endeavor, leading to decreased prices and contributing to HSBC’s era targets.

Please sign up for us in congratulating HSBC!

Cybersecurity Excellence Award: O2 Czech Republic

This award acknowledges a buyer that has reinforced its safety posture to proactively give protection to and shield its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the biggest supplier of telecommunications products and services within the Czech marketplace. These days, it operates virtually 8 million cell and glued traces, making it one of the most main suppliers of totally convergent products and services in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his workforce partnered with Cisco to support cybersecurity features, configurations, and foundations. In consequence, community reliability has reinforced, bettering the top buyer revel in. O2 has additionally discovered time financial savings and stepped forward operational talents.

Please sign up for us in congratulating O2 Czech Republic!

Outstanding Innovation Award: adidas

The Innovation Award celebrates a buyer that has completed wonderful inventions via collaboration with Cisco CX. The biggest sports clothing producer in Europe, adidas sells its merchandise in additional than 160 nations via their roughly 2,000 retail shops unfold throughout 3 important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its large spouse ecosystem, created a extremely complicated setting. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to strengthen visibility into {hardware} and device lifecycle for greater than 20,000 gadgets via CX Cloud. As well as, the adidas and CX groups labored in combination to enforce Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their belongings, the adidas workforce can also be extra proactive to perform their IT community automatic and extra environment friendly.

Please sign up for us in congratulating adidas!

Operational Excellence: H&M

This award recognises a buyer this is innovating via the usage of Cisco Luck Tracks/CX Cloud and has completed tangible enhancements in consequence. H&M Workforce is an international style and design corporate with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s international networking workforce has two number one center of attention spaces: potency and data-driven choice making. Our hero Anders Baer, World Networking Lead for H&M, and his workforce, sought after to strengthen the method for managing and monitoring their community belongings, with a specific emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to boost up their utilization and adoption of CX Cloud and achieve early get admission to to new CX Cloud options. In consequence, they now have a transparent view in their international put in base and will proactively keep on most sensible of any safety threats that would probably put their international community (retail, warehouses, and workplaces) in danger.

Please sign up for us in congratulating H&M!

Remarkable Automation: Du Telecom

This award celebrates a buyer who has joined forces with Cisco CX to dramatically grow to be IT operations via automation. Du Telecom, one of the most two primary telecom operators within the United Arab Emirates, launched into an automation adventure with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Delivery Community Making plans at Du, and her workforce, partnered with Cisco CX to make sure operational potency and efficient control of the supply of greater than 40 automation use instances. Thru Cisco’s automation products and services, Du has completed outstanding results, together with stepped forward operational potency, decreased provider supply occasions, and decreased dangers related to handbook processes. Community reliability has additionally stepped forward, resulting in fewer community incidents and larger buyer pleasure.

Please sign up for us in congratulating Du Telecom!

Sustainability Excellence: Expo Town Dubai

The Sustainability award acknowledges a buyer reaching their sustainability targets via running with Cisco CX. Expo Town Dubai was once decided on to host the United International locations Local weather Trade Convention (COP28) in 2023. COP summits are normally constructed on a greenfield on account of their distinctive necessities for powerful, seamless, and protected networks. Expo sought after to reuse the prevailing community infrastructure to turn dedication to a sustainable answer. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Town Dubai, and her workforce partnered with Cisco CX for the design, implementation and community operations of the overall COP28 community (in accordance with the prevailing Expo Town community) overlaying WIFI, Core, SDA and cybersecurity, effectively repurposing and using greater than 90% of the prevailing community infrastructure.

Please sign up for us in congratulating Expo Town Dubai!

Celebrating Our Heroes

The CX Buyer Hero Awards acknowledge the improbable paintings our consumers are reaching of their industries, have fun their excellence, and encourage others with their good fortune. We thank our EMEA 2024 winners for his or her persevered make stronger and partnership with Cisco CX, and we’re having a look ahead to seeing what else can also be completed in combination.

To discover extra CX buyer hero tales, talk over with our Buyer Tales Index – a library of news highlighting how Cisco products and services consumers are remodeling and innovating to force have an effect on of their organizations and the world over.

See a few of our most up-to-date tales right here:

  • Coles– Effectively serving to to make sure a strong and proactive community setting at Coles.
  • Aerolineas Argentinas– Larger visibility to proactively organize and protected the community at main Argentinian Airline
  • BT– Automating and handing over new constructions quicker and enabling hybrid running at UK provider supplier.

If you have an interest in sharing your individual buyer tale, connect to us at cxcustomerstories@cisco.com. We’d like to show off you! Keep tuned and practice @CiscoCX on Twitter for extra CX updates!

Don’t have a tale to inform simply but? We will be able to let you construct it, proper together with your community!

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